Suite 903, Level 9, 227 Collins Street, Melbourne, VIC – 3000, Australia
Phone: 1300 784 249
Initial Workflow of the organization
A Professional service consultant based in Melbourne has seen a growing demand for their customers for booking appointments in advance to manage other appointments lined up. The customers who travel from remote areas to consult the consultant, it was very important for them to have this facility of booking the appointment with the details of professional consultants of their choice to plan ahead in advance the travel time which would also benefit consultant in making sure that every appointment is addressed and no customers appointment overlaps with the other services.
Due to the growing business in the this industry, it was hard for the customers to find out the professionals online as the availability of them were generally booked for a month. On the other hand, professional consultants also found it hard to attend to several customers a day and lose track of the customer history. There were customers who waited for about 2-3 hours for a general check up with a consultant.
Aussie Digital Business Systems addressed to this problem by providing an online platform which provided the customers with the availability times based on the schedule of the professional consultants and provide the facility for the patients to skip the queue of waiting for the consultation for more than 2 hours. This could allow the customer to conveniently choose their consultants along with the available time slots. The customer gets reminded of the appointment closer to the date and the customer need not carry the previous records. The consultant gets to view the complete history of the customer. We provided with an optimizable solution which solved both the problems of saving the wait time of the customers and planning the journey beforehand based on the availability of the respective consultants.
Initial Workflow of the organization
A career consultant agent based in Melbourne. With his extensive knowledge and skills in his field, he and his team want to guide and mentor young aspiring students from other countries to pursue their career in Australia. To ease the process and to leverage the technology, he and his team is very keen to have an application that can instantly schedule an appointment for team to book in the slots for consulting. This can be done by integrating the widget into the website where in it takes about 2 minutes to fill in the form to book an appointment. Overheads cost of inbound agent/receptionist is completely avoided.
Due to the growing amount of students applying for studying abroad, it was hard for the students to find out the consultants online as the availability of these consultants were generally booked for a month. On the other hand, these career consultants also found it hard to attend to several requests of students at the same time and lose track of the service history.
Aussie Digital Business Systems addressed to this problem by providing an online platform which provided the students with the availability times based on the schedule of the consultants and provide the facility for the students to skip the wait time of consultation for more than 2 hours. This could allow the students to conveniently choose their consultants based on their availability. The added feature such as SMS/Email reminders were sent closer to appointment date. Their need not be an intervention of a receptionist to attend calls 24/7 to make appointments. This also helped the consultants to scale up and increase engagement/business having multiple sessions simultaneously.
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