Case study - Aussie Digital Business SystemsAussie Digital Business Systems Case study - Aussie Digital Business Systems

CASE STUDY

HOW WE HELP OTHER ORGANIZATION SHINE

How this small business inreased revenue by 200% and profit by 40%

Business brokers

A medium business based in Melbourne has seen good demand for their business lending and business brokering services.  The management team is too busy focusing on business handling the inbound enquiries and managing the lead generation funnel.  However, the company has been recording very low conversion rates.  Also, when they approached us, there was low traceability on the history of each enquiry from source to conversion.

Key Metrics

 

Before

After

Revenue Growth

1,500,000

2,850,000

Increase in profit

7%

37%

Conversion Rate

4%

40%

Duration of Sales cycle

12 weeks

4 weeks

 

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Convert visitors into leads - Professional Service Consultants

Professional Service Consultants

A Professional service consultant based in Melbourne has seen a growing demand for their customers for booking appointments in advance to manage other appointments lined up. The customers who travel from remote areas to consult the consultant, it was very important for them to have this facility of booking the appointment with the details of professional consultants of their choice to plan ahead in advance the travel time which would also benefit consultant in making sure that every appointment is addressed and no customers appointment overlaps with the other services.  

Key Metrics

 BeforeAfter
Conversion rate25%45%
Customers increase
(per month)
120190
Productivity rate55%78%

 

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Shorten the sales and engagement cycle - Career Consultants

Career Consulting

A career consultant agent based in Melbourne. With his extensive knowledge and skills in his field, he and his team want to guide and mentor young aspiring students from other countries to pursue their career in Australia. To ease the process and to leverage the technology, he and his team is very keen to have an application that can instantly schedule an appointment for  team to book in the slots for consulting. This can be done by integrating the widget into the website where in it takes about 2 minutes to fill in the form to book an appointment. Overheads cost of inbound agent/receptionist is completely avoided.

Key Metrics

 BeforeAfter
Number of students
(per month)
110190
Lead generation55%78%
Productivity rate50%77%

 

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Queue Management integration for a Beauty Parlour

Beauty parlour

A small business owner of a beauty parlour was struggling to keep a track of number of customers availing the services. Due to the amount of wait time increased the customers used to wait in queues for about 2 hours. Despite getting a lot of walk-in customers, they often neglected to wait in queues for hours together waiting for their names to be called. Also lot of customers return back home after the long wait as they don’t know the time taken for one customer to do a service.

Key Metrics

 BeforeAfter

Customers turnover (per month)

200350
Lead Generation52%72%
Productivity rate45%79%

 

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Collaborate and win

Construction company 

A top-notch construction based company around  Australia has seen a growing amount of employees working across the globe in various projects. The demand for a productivity-based system to handle the multiple locations of employees was going out of hand. To track the employees contribution to the project and understand his contribution was harder for the project manager to handle.  The management team was too busy in focussing on the construction projects and hence was in need of a productivity management system which will allow the employees to enter in their timesheets and track the other required details of the employees. Also, when they approached us, there was lots of records which were lost and was too hard to manage their performance there was loads of anomalies which led to various issues.

Key Metrics

 

Before

After

Revenue Growth

4,500,000

5,950,000

Increase in profit

7%

37%

Productivity rate

50%

78%

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IT Staffing on Bigdata for major Telco

Telco Company

The major Telco company in Australia providing a full range of telecom services throughout Australia. For business customers, they are the specialists in hybrid IT and integrate data centre, cloud, and dedicated servers. Due to the business dynamics and growing volume of data, the CEO board reporting office has decided to move from the traditional data warehousing platform to big data analyticsAs a critical element of the project, our customer needed expert consulting in big data specifically in migration from traditional platform to new cloud-based big data. 

 

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Telco company 

A major telecom company in Australia providing offering a full range of telecom services throughout Australia. They provide data, voice and mobile services. As a critical element of the business, the company needed to ensure their applications provide continued functionality and deliver business outcomes to the business in a sustained manner.  

Health Care

A Hospital-based in the South African region, track their assets manually using spreadsheets or by sticking notes to equipment. Some of the more valuable assets are tracked using battery-powered tracking tags but the cost and maintenance of these types of tags limit their use. This means that the hospital was only able to automate tracking for a very small portion of their total assets. The Hospital was constantly challenged with the accidental or deliberate removal of valuable medical equipment from their facilities. The high cost of purchasing and renting that equipment reduced the revenue and efficiency. Time is wasted by clinical staff searching for assets. Manual processes are also more prone to errors, which can result in equipment shortages at critical times.

Energy Industry

A logistics/ mining services company based in Western Australia that supplies spare parts, labour, and maintenance services to one of Australia’s largest producers of natural gas, crude oil, and natural gas liquids, wanted to automate the manual barcoding process of tracking and maintenance of their equipment. In various oil yards, there was a strong need to provide visibility of all the equipment and safety status. Currently, the high-temperature monitoring is done manually using indicators and analog instruments that are provided at the site which is monitored by the site supervisors during the operational hours.

Health Care

There are a few issues with managing the assets of conventional dental office based in Melbourne, the vast majority of which are operated manually, or barcode-based. The workflow of the company requires the barcode number that must be pre-imprinted on a sticker, then they are manually placed on every asset. In the Process, these stickers get dirty or damaged, the barcode scanner could misread or even neglect to read the barcode. Moreover, barcodes require a direct line of sight and for the scanner to be at a nearby distance to read it.

Retail Industry

A cosmetics company based in Northeast Melbourne wanted to find a solution for inventory control as their supply process is mainly based on the manual ordering. The traditional asset management was using the barcode system.  Each asset had a barcode adhered to it where it can be easily scanned but also puts it in a place where it could be damaged for removed easily.The system is prone to inaccuracy from the use of barcodes. Making asset tracking inaccurate or more labour-intensive.  In addition to that, the assets come in a large variety of surface types and not always barcode friendly.  Due to the size of the store, they have many assets and most of them move around the store such as makeup products, hair accessories and perfumes which can make it harder to track. Fixed assets still also need to be tracked which can include anything from large display cases, office equipment, desk and furniture to computers and point of sale equipment. 

 

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