IT Staffing Case Study - Aussie Digital Business SystemsAussie Digital Business Systems IT Staffing Case Study - Aussie Digital Business Systems

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IT Staffing on Bigdata for major Telco

Initial Workflow of the organization

The major Telco company in Australia providing a full range of telecom services throughout Australia. For business customers, they are the specialists in hybrid IT and integrate data centre, cloud, and dedicated servers. Due to the business dynamics and growing volume of data, the CEO board reporting office has decided to move from the traditional data warehousing platform to big data analyticsAs a critical element of the project, our customer needed expert consulting in big data specifically in-migration from traditional platform to new cloud-based big data. 

Main problem

This telco has more than 100 vendors in their panellist including the big 4, bulk offshore services, local vendor partners etc.  However, they wanted real expert and leadership on niche technology that has end to end 360-degree view and also need to contribute hands-on technical work.  The current big data team sourced are working in isolated silhouette and nowhere near the project objectives.  Most of the team members are having academic knowledge with less or zero hands-on experience. The recruitment team had a rough phase identifying the right candidates as they were into multiple projects at the same point of time. 

Prescribed Solution

Our seasoned consultants are highly skilled and experienced in their subject matter with hands on technical coding experience, so they just don’t talk about it, they actually do it and set benchmarks for other developers. Aussie Digital Business Systems engagement directly addressed to this problem by providing the expert IT Staffing at each stage so that the project starts implemented. Understanding the requirements of the client and providing them with highly qualified candidates for the projects with exact technical skills is always a challenge and our consultants are expert in solving complex problems for our customers. We worked hand in hand with the clients to investigate and analyze the client’s as-is state. The benefits associated with the successful delivery of this engagement will allow the client’s customer to have an efficient pool of candidates who have the expert level knowledge on Bigdata and Cloud Engineering. Having a thorough round of interviewing process with all the specifications of the client, we were able to place about 5 candidates in 2 weeks’ time who could immediately kick start the project directly. 

Outcome

  • Right people at right time for the right job 
  • Project Phase I completed with 20% lesser resources and in 6 weeks before schedule 
  • Project coding standards and productivity benchmark raised 
  • Recommended as a quality benchmark for other teams.   
  • Cost savings in reducing superfluous resources in the project 
  • Increased productivity directly mapped to ROI 

 

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Business Continuity For Major Telco

Initial Workflow of the organization

A major telecom company in Australia providing offering a full range of telecom services throughout Australia. They provide data, voice and mobile services. As a critical element of the business, the company needed to ensure their applications provide continued functionality and deliver business outcomes to the business in a sustained manner.  

Main problem

New applications were built in using new technology Big data and Cloud platforms, optimizing network services/usage, enhancing customer experience, and improving security. The major applications had high volume of data due to the increasing amounts of data from call detail records, mobile phone usage, server logs, billing, and social networks, providing lots of information about their customers and network. It was important that the applications provided reporting on time to the key stakeholders both business and management and the ability to the SME’s in the business to analyze and provided inputs to the management for decision making. With the dual challenges of cut in IT spend and providing business continuity they approached multiple providers for a solution. The key challenge also to ensure the business gets the continued support across different locations in Australia.

 

Prescribed Solution

Aussie Digital Business Systems worked hand in hand with the clients to investigate and analyze the client’s as-is state. ADB analyzed the KPIs and the tickets over a time period and came out with the right sourcing model to provide support from both local and remote locations. The ROI on this engagement will be tracked over time. The benefits associated with the successful delivery of this engagement will allow the client’s customer to have business continuity combined with big $$$ savings and the business the required decision support.

 

Outcome

  • Net $$$ savings of over 35%
  • 24 X 7 support for critical applications at reduced costs.
  • On-time delivery of reports with alert mechanisms in place
  • Continuous User training and webinars on a periodic regular basis
  • Continuous improvements and automation – Over 30% Reduced tickets over period through automation and educating the business.
  • Productivity improvements and reduction of people.

 

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Location

Suite 903, Level 9, 227 Collins Street, Melbourne, VIC – 3000, Australia

Email

info@adbsystems.com.au

Contact us

Phone: 1300 784 249