- Powerful and configurable interface
- Queue Transfer – Transfer customer from one queue to another queue
- Ability to prioritise the queue
- Ability to manage multiple queues
Gives customer more freedom while waiting for their turn, our system can send out SMS notifications as the customer’s queue number is getting near.
Live KPI monitoring – Real-time dashboards and historical reports help manage and optimize the customer journey, day-to-day and into the future.
Beauty Parlour
A small business owner of a beauty parlour was struggling to keep a track of number of customers availing the services. Due to the amount of wait time increased the customers used to wait in queues for about 2 hours. Despite getting a lot of walk-in customers, they often neglected to wait in queues for hours together waiting for their names to be called. Also lot of customers return back home after the long wait as they don’t know the time taken for one customer to do a service.
Key Metrics
Before | After | |
Customers turnover (per month) | 200 | 350 |
Lead Generation | 52% | 72% |
Productivity rate | 45% | 79% |
HERO FEATURES OF ELEVATE PACKAGE
HERO FEATURES OF ENHANCE PACKAGE
HERO FEATURES OF EXTREME PACKAGE
Customer takes a ticket using our Ticketing Kiosk, enters his mobile number (optional) for the SMS notification, hence joins the virtual queue
Customer views the queue status in the digial display. Also gets the (optional) SMS notification.
Customer service representative calls the next customer and customer gets the notified for their turn
Managers access real time reports and dashboards through our centralized reporting system
Suite 903, Level 9, 227 Collins Street, Melbourne, VIC – 3000, Australia
info@adbsystems.com.au
Phone: 1300 784 249
LEI code: 98450040050J12A5C923